Subscription Cancellation & Refund Policy

WIMB is not taking subscription payments yet. Joining the waitlist costs nothing and does not start a subscription. When paid plans launch, checkout will show the final USD price, billing date, and renewal terms before payment. Paddle is expected to process sales as the seller of record.

You may cancel at any time through the subscription management link in your Paddle receipt or customer portal. If that route is unavailable, contact hello@wimb.ai with the purchase email and order details, or use Paddle.net. A cancellation received and processed before the next renewal payment is taken stops that payment and all later automatic renewals. The cancellation takes effect at the end of your current paid billing period, so paid access continues until then. If renewal has already been processed, that new period is governed by the refund rules below; cancellation stops the following renewal.

As a general rule, we do not refund a monthly period after access to that period has begun, including for unused days when you cancel mid-period. We do not issue a partial refund merely because you stop using WIMB before the period ends. This rule does not limit rights that cannot legally be waived. A refund may be available where the service was not supplied, materially differed from its description, an incorrect or duplicate charge occurred, an unstarted separable part qualifies for withdrawal, or applicable consumer law or Paddle's buyer refund policy requires or allows it. Paddle may also consider discretionary refund requests under its own policy.

Contact us at hello@wimb.ai or request a refund using the support link on your Paddle receipt or Paddle.net. Include the purchase email, transaction or order number, payment date, and reason. Paddle, as the seller of record, processes approved refunds to the original payment method where possible. We will not ask you to send full card details by email. Statutory refund deadlines apply where relevant; otherwise Paddle's published processing time applies.

This policy does not override mandatory consumer protection law or Paddle's buyer terms and refund policy. Where a mandatory rule or a buyer entitlement offers more protection, that rule applies. See Paddle's Refund Policy and our Terms of Service.